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Case study alexandra-dental

Building a dental optimisation hub to maximise revenue

Alexandra Dental Logo
Alexandra Dental operations hub interface

Technologies

The tech stack we used to build this project

Vue logo

Vue

Node.js logo

Node.js

Supabase logo

Supabase

Claude logo

Claude

TypeScript logo

TypeScript

Docker logo

Docker

Project summary

TopFlight partnered with Alexandra Dental, a growing Irish group of 40+ clinics, to build a bespoke operations hub with integrated reporting intelligence. Starting with treatment reporting, we expanded the platform to bring together clinic performance, appointment capacity, call activity and patient follow-up workflows.

The problem

The problem

Management needed clearer answers to everyday commercial questions: how clinics were performing, where appointment capacity was unused, and which patients or enquiries needed attention. Existing practice data needed to be organised around these decisions.

The challenge

The challenge

Connect data from Dentally, telephony and website forms, then turn it into a practical tool for busy teams. This meant handling large datasets, API limits and different reporting rules while adding features as the group’s needs evolved.

The services

The services

We shaped requirements with the client and refined the hub through demos, feedback and regular releases. Practice-management data, call reporting and website enquiries were connected through tailored data workflows, powering dashboards for treatment pricing, revenue against targets, rebooking and practitioner utilisation, with scheduled email reports. We also created views for unrebooked appointments, lapsed patients and website enquiries, helping staff prioritise outreach.

The result

Alexandra Dental gained a live internal hub that makes key operational information easier to access and act on. Managers can compare clinic performance, spot available appointment capacity and give staff focused follow-up lists. We estimate the hub saves the group an 8-digit cost saving per year. A focused reporting project has grown into an ongoing technology partnership, with the platform expanding alongside the business and giving the team a practical foundation for consistent reporting and coordinated patient follow-up across the group.

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